At Kenna Hues, we value your satisfaction and strive to ensure you are happy with your fashion and apparel purchases. If for any reason you are not fully satisfied, our Return & Refund Policy is outlined below.
1. Eligibility for Returns
- You may request a return or exchange within 7 days of receiving your order.
- Items must be unused, unworn, unwashed, and in their original packaging with tags intact.
- Returns will not be accepted for products that are damaged due to misuse, altered, or not in their original condition.
2. Non-Returnable Items
- Items purchased on clearance or marked as final sale.
- Personalized or customized products.
- Accessories such as jewelry, scarves, or intimate apparel (for hygiene reasons).
3. Process for Returns
- To initiate a return, please contact us at [email protected] within the 7-day return window.
- Provide your order number, reason for return, and supporting details.
- Once approved, you will receive instructions for sending the item back.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- No direct cash refunds are available.
5. Return Shipping Costs
- If the return is due to an error on our part (wrong item or defective product), we will cover the return shipping costs.
- For all other returns, customers are responsible for the shipping costs.
6. Damaged or Defective Products
- If you receive a damaged or defective item, please notify us within 48 hours of delivery at [email protected] with photos of the issue. We will arrange a replacement or store credit.
7. Exchange Policy
- Exchanges are permitted within the 7-day return window if the product is available in stock.
- If not available, store credit will be issued.